privacy policy
CLAVE MEDIA LTD, trading as Boatox Ibiza
Erofilis 3, Flat/Office 106, 8016 Paphos, Cyprus
Company Registration Number: HE 489138
VAT Identification Number: CY60333134S
Email: legal@boatoxibiza.com
Website: boatoxibiza.com
1. Overview
This privacy policy explains how CLAVE MEDIA LTD ("we", "us", "our"),
trading as Boatox Ibiza, collects, uses and protects your personal data
when you visit boatoxibiza.com or use our services. We process personal
data in accordance with the General Data Protection Regulation (GDPR)
and all applicable data protection laws.
2. Controller
The data controller responsible for this website is:
CLAVE MEDIA LTD
Erofilis 3, Flat/Office 106
8016 Paphos, Cyprus
Company Registration Number: HE 489138
Email: legal@boatoxibiza.com
3. Hosting
This website is built on the OnePage.io platform and hosted on
infrastructure provided by IONOS SE, Elgendorfer Str. 57, 56410
Montabaur, Germany.
When you access our website, server log files are automatically
recorded, which may include your IP address, browser type, operating
system, referrer URL and time of access. This data is processed on the
basis of Art. 6(1)(f) GDPR - our legitimate interest in the stable and
secure operation of our website and is not used to identify you.
Data Processing Agreements pursuant to Art. 28 GDPR are in place with
our hosting and platform providers.
OnePage.io privacy policy: https://onepage.io/privacy
IONOS privacy policy: https://www.ionos.com/terms-gtc/terms-privacy
4. Data We Collect and Why
4.1 Contact Forms and Quiz
When you submit a request via our contact form or quiz flow, we collect
the data you provide: your name, phone or WhatsApp number, email
address, travel dates, group size, budget range and any additional
information you choose to share.
This data is used solely to respond to your enquiry and to propose
services matching your request. Legal basis: Art. 6(1)(b) GDPR
(pre-contractual measures at your request).
Retention: see section 11.
4.2 WhatsApp Communication
We communicate with customers and prospective customers via WhatsApp,
using WhatsApp Business (Meta Platforms Ireland Ltd., Merrion Road,
Dublin 4, Ireland) and the WhatsApp Business API via ManyChat
(ManyChat Inc., 535 Mission Street, San Francisco, CA 94105, USA).
When you contact us via WhatsApp, your phone number, message content
and any information you share are processed to handle your enquiry.
Legal basis: Art. 6(1)(b) GDPR.
Transfers to the USA via ManyChat are safeguarded by Standard
Contractual Clauses. A Data Processing Agreement with ManyChat is in
place.
WhatsApp: https://www.whatsapp.com/legal/privacy-policy-eea
ManyChat: https://manychat.com/privacy
4.3 Email and Newsletter
If you subscribe to our newsletter or download a free resource such as
our Ibiza guide, we collect your email address and optionally your name.
Our email list is managed with Kit (ConvertKit LLC), 750 W Hampden Ave,
Suite 110, Englewood, CO 80110, USA.
We use a double opt-in procedure: you will only receive emails after
confirming your subscription via a confirmation link.
Legal basis: Art. 6(1)(a) GDPR. You may withdraw your consent at any
time via the unsubscribe link in any email or by contacting us at
legal@boatoxibiza.com. Withdrawal does not affect the lawfulness of
processing carried out before withdrawal.
Transfers to the USA are safeguarded by Standard Contractual Clauses.
Kit privacy policy: https://kit.com/privacy
4.4 Bookings and Payment
Bookings are not concluded through this website. Enquiries submitted
here are followed up individually, usually via WhatsApp or email.
Boatox Ibiza acts as an intermediary. Where a booking is confirmed, the
charter or service agreement is concluded directly between you and the
operating partner, who is also responsible for collecting payment. Our
current operating partner for charters in Ibiza is Nautiq Charter S.L.
Payments are therefore processed by Nautiq Charter S.L., in most cases
using Stripe (Stripe Payments Europe, Limited, 1 Grand Canal Street
Lower, Grand Canal Dock, Dublin, D02 H210, Ireland). Your payment
details are transmitted directly to the payment provider. We do not
receive, store or process your card details. Payments may appear on
your bank or card statement under the name of the operating partner
rather than Boatox Ibiza.
For the purpose of arranging and confirming the booking, we share the
personal data described in section 5 with the operating partner, who
processes it as an independent controller under its own privacy policy.
Legal basis: Art. 6(1)(b) GDPR.
Stripe privacy policy: https://stripe.com/privacy
5. Sharing Your Data with Service Partners
Boatox Ibiza acts as an intermediary. To arrange the services you
request, we share the personal data necessary for that purpose with
independent third-party providers, including boat owners, licensed
charter companies, captains, crew, villa operators and other
experience providers.
The data shared is limited to what is required to deliver the booking,
typically your name, contact details, booking dates, group size and any
relevant preferences or requirements you have communicated to us.
These providers act as independent controllers for the data they
receive and process it under their own privacy policies.
Legal basis: Art. 6(1)(b) GDPR (performance of a contract or
pre-contractual measures at your request).
We do not sell your personal data.
6. Analytics and Advertising
The tools in this section are only activated after you have given your
consent via our cookie banner. Legal basis: Art. 6(1)(a) GDPR, together
with the applicable national rules implementing Directive 2002/58/EC
(ePrivacy). You can withdraw or change your consent at any time via the
cookie settings on our website.
6.1 OnePage.io Analytics
Our website platform provides built-in analytics measuring basic
performance such as page visits and traffic sources.
Privacy policy: https://onepage.io/privacy
6.2 Google Analytics
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4,
Ireland. Google Analytics uses cookies to analyse how visitors use our
website. IP addresses are shortened before any further processing and
are not stored in full. Data may be transferred to the USA on the basis
of the EU-US Data Privacy Framework.
Privacy policy: https://policies.google.com/privacy
6.3 Google Tag Manager
Provider: Google Ireland Limited. Google Tag Manager does not itself
collect personal data; it manages and triggers the tags described in
this section, each of which is subject to your consent.
6.4 Google Ads Conversion Tracking and Remarketing
Provider: Google Ireland Limited. We use Google Ads to advertise our
services. Where you have consented, cookies and similar technologies
allow us to measure which advertisements lead to enquiries or bookings
(conversion tracking) and to show relevant advertisements to users who
have previously visited our website (remarketing).
We may also use Google's enhanced conversion features, in which hashed
contact data is transmitted to Google in order to match conversions
more accurately. Data may be transferred to the USA on the basis of the
EU-US Data Privacy Framework.
Privacy policy: https://policies.google.com/privacy
6.5 Meta Pixel and Conversions API
Provider: Meta Platforms Ireland Ltd., Merrion Road, Dublin 4, Ireland.
These tools measure the effectiveness of our advertising on Facebook and
Instagram and allow us to show relevant advertisements. The Meta Pixel
operates in your browser; the Conversions API transmits event data
server-side.
Data may be transferred to the USA on the basis of the EU-US Data
Privacy Framework. Meta's certification:
https://www.dataprivacyframework.gov/participant/4452
Privacy policy: https://www.facebook.com/privacy/policy
6.6 TikTok Pixel
Provider: TikTok Technology Limited, 10 Earlsfort Terrace, Dublin 2,
D02 T380, Ireland. Used to measure conversions and optimise our
advertising on TikTok. Transfers outside the EEA are safeguarded by
Standard Contractual Clauses.
Privacy policy: https://www.tiktok.com/legal/privacy-policy-eea
6.7 Google Search Console
Provider: Google Ireland Limited. This tool processes aggregated data
about search queries and click behaviour and does not collect personal
data directly from visitors to our website.
7. Social Media
Our website contains links to, and may embed content from, our profiles
on Instagram (@boatoxibiza), TikTok, Facebook and Threads.
If you interact with embedded content, a connection to the relevant
provider's servers may be established and your IP address transmitted.
Embedded content is only loaded after you have given your consent.
Legal basis: Art. 6(1)(a) GDPR.
Providers: Meta Platforms Ireland Ltd., Merrion Road, Dublin 4, Ireland
(Instagram, Facebook, Threads); TikTok Technology Limited, 10 Earlsfort
Terrace, Dublin 2, Ireland.
Instagram: https://privacycenter.instagram.com/policy
TikTok: https://www.tiktok.com/legal/privacy-policy-eea
Meta: https://www.facebook.com/privacy/policy
8. Photography During Our Services
Our captains and crew may occasionally take photographs during a trip
for operational and documentation purposes. Legal basis: Art. 6(1)(f)
GDPR.
We do not publish images in which individual guests are recognisable
unless the person concerned has given us their consent (Art. 6(1)(a)
GDPR). You may withdraw such consent at any time by contacting us at
legal@boatoxibiza.com. Withdrawal does not affect the lawfulness of use
prior to withdrawal.
Where guests choose to send us their own photos or videos, we use them
only with their agreement and, where other people are recognisable,
only if those people have also agreed.
9. Cookies
Our website uses cookies and similar technologies. Cookies that are not
strictly necessary for the operation of the website are only set after
you have given your consent.
You can review and change your preferences at any time via the cookie
settings on our website, or delete cookies through your browser.
Disabling certain cookies may affect the functionality of this website.
10. Your Rights
Under the GDPR you have the right of access (Art. 15), rectification
(Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data
portability (Art. 20), objection (Art. 21) and withdrawal of consent at
any time (Art. 7(3)).
To exercise any of these rights, please contact us at
legal@boatoxibiza.com. We will respond within one month.
You also have the right to lodge a complaint with a supervisory
authority (Art. 77 GDPR). The competent authority for us is the Office
of the Commissioner for Personal Data Protection of the Republic of
Cyprus: https://www.dataprotection.gov.cy
11. Retention
We retain personal data only for as long as necessary for the purpose
for which it was collected, or as required by applicable law.
- Enquiries that do not result in a booking: deleted no later than
24 months after the last contact.
- Booking and transaction records: retained for the period required by
Cypriot accounting and tax law.
- Newsletter subscriptions: retained until you unsubscribe.
- Analytics data: retained according to the settings of the respective
tool.
12. Transfers Outside the EEA
Some tools we use involve transfers of personal data to countries
outside the European Economic Area, in particular the USA. Where this
occurs, transfers are safeguarded by an adequacy decision, the EU-US
Data Privacy Framework, or Standard Contractual Clauses, as specified
for each tool in this policy.
13. Security
This website uses SSL/TLS encryption, indicated by the "https://" prefix
and the padlock symbol in your browser's address bar. We apply
appropriate technical and organisational measures to protect your data
against unauthorised access, loss or misuse.
14. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or
in applicable law. The current version is always available at
boatoxibiza.com/privacy-policy.
Last updated: August 2026
© 2026 BOATOX CONCIERGE LTD all rights reserved.
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